Privacy Policy – Games 32 Pakistan Online Betting Platform

01Data Controller

The data controller responsible for the personal information of all registered players on Games 32 is the operating entity behind games32.bet. As data controller, Games 32 determines the purposes for which personal data is collected and the means by which it is processed. All data-related queries, access requests, and deletion requests should be directed to the Games 32 data team via the contact details in Section 13.

By using the Games 32 platform, you are entering a data relationship with us as your data controller. We take that responsibility seriously and have built the data practices described in this policy around the principle that your information should be used to serve you — not to serve advertisers, data brokers, or any third party without a legitimate reason directly connected to operating your account.

02Data We Collect

Games 32 collects personal data across several categories, depending on how you interact with the platform. The table below describes each category, the specific data points within it, and when collection occurs.

03How We Use Your Data

Every use of your data by Games 32 falls into one of the following categories:

• Account operation: creating and maintaining your Games 32 account, processing your login, and storing your preferences and settings.
• Transaction processing: verifying deposits, crediting winnings, processing withdrawal requests, and maintaining accurate PKR balance records.
• Identity verification: confirming your age (18+) and identity in compliance with our KYC obligations before processing withdrawals or high-value transactions.
• Fraud and security: detecting unusual account activity, preventing multiple account creation, identifying bonus abuse, and blocking unauthorised access attempts.
• Responsible gaming: monitoring betting behaviour to identify patterns consistent with problem gambling and triggering appropriate support interventions as described in our Responsible Gaming policy.
• Legal and regulatory compliance: maintaining transaction records for anti-money-laundering (AML) compliance and responding to lawful requests from regulatory or law enforcement authorities.
• Customer support: handling queries, complaints, and disputes, and maintaining records necessary to resolve them accurately.
• Platform improvement: analysing aggregate, anonymised usage data to improve the Games 32 interface, identify popular features, and fix technical issues.
• Communications: sending transactional messages (deposit confirmations, withdrawal notifications, account alerts) and — where you have opted in — promotional messages about Games 32 offers.

04Legal Basis for Processing

Games 32 processes your personal data under the following legal bases:

• Contractual necessity: most data processing on Games 32 is necessary to deliver the services described in our Terms and Conditions — operating your account, processing bets, and paying winnings. Without this data, we cannot fulfil the contract with you.
• Legal obligation: KYC verification, AML transaction monitoring, and record-keeping are required by applicable laws and regulations. We are required to process this data regardless of individual preferences.
• Legitimate interests: fraud detection, security monitoring, and platform improvement are carried out on the basis of legitimate business interests, provided they do not override your fundamental rights and freedoms.
• Consent: marketing communications and non-essential analytics cookies are processed only where you have given explicit consent. You may withdraw consent at any time.

05Data Sharing and Third Parties

Games 32 does not sell your personal data to any third party. There are, however, limited circumstances in which your data may be shared with external parties — all of which are directly necessary for operating the Games 32 platform or complying with legal requirements.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment gateways receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial services data regulations.
• KYC and identity verification providers: third-party services used to validate CNIC documents and perform liveness checks receive identity document images and biometric data solely for the purpose of verification. They do not retain this data beyond the verification process.
• Fraud prevention services: anonymised or pseudonymised data may be shared with fraud detection services to identify patterns consistent with AML risk or account abuse. No personally identifiable information is shared beyond what is strictly necessary.
• Legal authorities: Games 32 will disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so by applicable Pakistani law or a valid legal order. We will notify affected players where permitted to do so.
• Service providers: technical service providers — hosting, email delivery, customer support platforms — access data only to the extent necessary to deliver their contracted services and are bound by data processing agreements.

06KYC Verification and Identity Data

KYC (Know Your Customer) verification is a mandatory step before Games 32 processes any withdrawal from a player account. The process involves submitting a government-issued identity document (CNIC or passport) and a selfie for liveness confirmation. This is not optional — it is required to comply with anti-money-laundering regulations applicable to online financial services platforms operating in Pakistan.

Identity documents submitted to Games 32 are transmitted over encrypted connections and stored in encrypted form on secured servers. They are accessed only by trained compliance staff with a legitimate need to review them. KYC documents are retained for the minimum period required by applicable regulations — typically five years from the date of the last transaction on the account — after which they are securely and permanently deleted.

Biometric data used during liveness checks — such as facial geometry derived from selfie comparison — is processed by the verification provider during the check and not stored by Games 32 beyond the immediate verification need.

07Cookies and Tracking Technologies

Games 32 uses cookies and similar technologies to operate the platform, improve the user experience, and — where you have given consent — to serve relevant promotional content. The following categories of cookies are used:

You can manage non-essential cookies through your Games 32 account settings. Disabling analytics or preference cookies will not prevent you from using the platform but may result in a less personalised experience.

08Data Retention

Games 32 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by law. The following retention periods apply:

• Account data (active accounts): retained for the lifetime of the account plus one year following final account closure.
• KYC documents: retained for five years from the date of the last financial transaction on the account, as required by AML regulations.
• Transaction records: retained for five years for financial record-keeping and AML compliance purposes.
• Betting and game history: retained for three years from the date of each transaction, then anonymised.
• Support correspondence: retained for two years from the date of final resolution of the relevant query or complaint.
• Marketing consent records: retained for three years from the date of last consent renewal or opt-out, as evidence of consent management.
• Technical/device data: retained for 13 months in identifiable form, then aggregated and anonymised.

After the applicable retention period expires, data is either permanently deleted or irreversibly anonymised such that it can no longer be associated with any individual player.

09Security Measures

Games 32 maintains a comprehensive set of technical and organisational security measures to protect the personal data of all Pakistani players on the platform. These include:

• End-to-end SSL/TLS encryption for all data transmitted between player devices and Games 32 servers.
• AES-256 encryption for all sensitive data stored in the Games 32 database, including KYC documents and payment records.
• Role-based access controls ensuring that staff members can only access player data relevant to their specific function — support staff cannot access KYC documents, and compliance staff cannot view support chat transcripts without authorisation.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• Intrusion detection systems and automated alerts for unusual access patterns or attempted data exfiltration.
• Multi-factor authentication required for all Games 32 internal staff accounts that access any player data.
• Regular staff training on data protection practices and incident response procedures.

10Your Data Rights

As a player on Games 32, you have the following rights over your personal data. These rights can be exercised by contacting Games 32 support — we aim to respond to all data requests within 30 days.

To exercise any of these rights, contact Games 32 support at support@games32.bet. We may need to verify your identity before processing a data rights request to prevent unauthorised access to another player's information.

11Children's Privacy

Games 32 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If account registration is attempted using false age information, the account will be closed immediately upon discovery and no data will be retained beyond what is required to document the closure event.

If you have reason to believe that a person under 18 has created a Games 32 account, please contact support immediately at support@games32.bet. We take underage access seriously and will investigate all reports promptly.

Parents and guardians concerned about underage gambling should consider using parental control software to restrict access to online betting platforms, and should review the resources available on our Responsible Gaming page.

12Updates to This Privacy Policy

Games 32 reviews and updates this Privacy Policy periodically to reflect changes in platform functionality, applicable regulations, or our data practices. When material changes are made, registered players will be notified via the mobile number or contact method on file at least 7 days before the update takes effect.

The effective date of the current version is displayed at the top of this page. The most current version of the Games 32 Privacy Policy is always available at games32.bet/privacy-policy. Continued use of the platform after an updated policy takes effect constitutes acceptance of the updated terms.

If you disagree with any change to this policy, you should stop using Games 32 before the effective date of the new version and request closure of your account, along with withdrawal of any real-money balance. Past data will be retained only for the periods required by law.

13Contact Us About Privacy

For any privacy-related queries, data rights requests, or concerns about how Games 32 handles your personal information, contact the Games 32 data team through any of the following channels: